Given that in order to maintain product diversity and meet the needs of all segments of society, a number of products offered on the Todonya website are not produced by the original manufacturer and are sold at a price much lower than the original price. Therefore, in order to provide greater transparency and protect customers' rights to make better choices, these products are specified in the technical specifications section in the authenticity field with the word "(original or design)".
Companies that operate as legal importers in the country on behalf of the Ministry of Industry, Mines and Trade and whose names are listed on the website of this ministry must also provide warranties and after-sales services. Therefore, the warranty of such companies is considered a valid warranty. All products offered on the Todonya online store are guaranteed by the official representatives of that brand in Iran and have entered the country through legal sources by obtaining the necessary permits. It should be noted that if all goods covered by the warranty are delivered to the buyer and the 7-day return guarantee period is not used, if they encounter any problems or defects, including software and hardware, or other issues, the investigation of the issue is within the jurisdiction of the relevant guaranteeing company, and the Todonya online store will not be responsible for the aforementioned problems.
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